Deployment
Choose the environment it runs in.
SaaS and on-premise are not separate architectures but deployment forms of the same product. Your data stays on your premises or in the environment you choose.
One product, three environments.
SaaS
The AI agents and model service and the interaction recordings run in Kognitera's environment; the business systems run in the customer's environment.Infrastructure and operations: Kognitera.
Runs as shared or dedicated SaaS.
Private cloud
The AI agents and model service, the interaction recordings and the business systems all run in the customer's cloud.Infrastructure: the customer's cloud.
Operations: the customer's team or with Kognitera support.
On-premise
The AI agents and model service, the interaction recordings and the business systems all run on the customer's servers.Infrastructure: the customer's servers.
Operations: the customer's team or with Kognitera support.
Restricted connectivity and local models are possible in this deployment.
The operating model is agreed together before installation.
No deployment option is inherently more secure than another; the boundaries are set by configuration.
Defined in every deployment
- Retention period
- Access permissions
- Audit log
You control the environment.
On-premise and private cloud deployments keep the same product concepts as SaaS; licensing and capacity are defined for your installation.
The scope of the data processed and the model services used is shared in writing.
- Restricted connectivity
- Local models
- Capacity licensing
- Module licenses
- Maintenance and support
- Offline license validity where required
Move customer interaction forward.
The AI Customer Interaction Platform for automating, assisting and understanding customer interactions across voice and digital channels.